SUPPORT

Got an issue with the app or experience? Check out the FAQs below or get in touch with support

Before contacting the support team please check the FAQs.
  • How do I login to the app?

    You should have received an email containing a unique login code. If you haven't received one please check your spam folder and get in touch below.

  • What platforms is Virti available on?

    Virti is designed to be accessible above all else. Virti works on all modern mobile devices including phones and tablets.

    Virti also works on standalone VR headsets including Oculus Go, Rift, Quest and HTC Vive and Focus.

  • What are the minimum requirements to use Virti?

    On mobile platforms you will need a modern phone and operating system to be able to play high resolution VR videos. The following phones have been tested with the app and are supported:

    iOS
    iPhone 6s or later
    Any iPad released later than November 2015.

    Android
    HTC: M8, M9, A9
    LG: G5, G6 Flex 2, Nexus 5
    Samsung: Galaxy S6/Edge, Galaxy Note 4/Edge, Galaxy Note 5, Galaxy S7/Edge, Galaxy S8, Galaxy S9
    Sony: Xperia Z3
    Google: Nexus 6P, Nexus 5X, Pixel/XL, Pixel 2/XL
    Motorola: Moto G5s Plus
    Other: Honor 9 Lite, Redmi 4, Redmi Note 4, OnePlus 5, GIONEE A1, Lenovo A2016, LAVA Z60


    Modern devices running Android 9.0 are very likely to be supported but this is not guaranteed. Any older devices running Android version 7.0 or later with 3GB of RAM or more may also work.

  • The app is working and I'm logged in but the simulations aren't playing. Help!

    Please refer to the recommended phone specifications above. If you got a supported phone and still can't play videos please get in touch with support.

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If you still can't find what you are looking for please use the form below stating your problem and any steps to reproduce.
When contacting support please always include the following information:

Device Make and Model:
Operating System:
Is your phone updated to the latest OS: Yes/No

Someone will get back to you within 72 hours of receiving the email.

VirtiU is a trading name of Virtihealth LTD
Reg. in England & Wales: 08563283 | Level 3 207 Regent Street London W1B 3HH